Jocelyne Hamel led our leadership team in a team coaching exercise over a period of 6 months. Our goal was to work on a shared vision and ways of working. We wanted to become a cohesive, less siloed team. Jocelyne led us through a series of workshops where we came together, learned about each other and built trust to have respectful and honest conversations. Jocelyne has an open, empathetic and honest way of leading teams. She allows for reflection, dialogue and input. We were so happy to have experienced working with Jocelyne and have recommended her to our entire organization.

Masami Tomioka, Director, Vancouver Youth Services, Pacific Community Resources Society, January 2023

I began working with Jocelyne because I was in my first year of a leadership position and wanted to increase my confidence as a team leader and better navigate difficult people and circumstances. In our initial session, Jocelyne introduced exercises that helped me reframe the negative associations I had about not having all the answers by seeing them as opportunities for curiosity and engagement. I learned to stop saying “I don’t know,” and be curious and open instead. Over our months together, Jocelyne helped celebrate my wins, lean on my strengths and set boundaries with my team. By the end of our sessions together I felt more confident and grounded in my role. I was comfortable engaging my team with empathy and clear communication while also setting firm boundaries and expectations. I am more confident with leadership challenges. Jocelyne helped me develop these skills through carefully listening and observing, holding me accountable to my goals and actions, and creating a space of empathy and celebration for my achievements. I highly recommend working with Jocelyne. Her extensive experience as a leader and coach shine through in her work.

Deb M., Research Coordinator, UBC, December 2022

Thank you so much for the time and effort that you put in for the oral health program team building. That time and space were certainly one of the big highlights of the week and I am grateful to you for your excellent facilitation.

Sakshi Sharma, Manager, Oral Health, First Nations Health Authority, September 2022

My experience with the Leadership Academy can be described as beyond my expectations. I was not sure how these group learning sessions would work when we were all online and with the coaches in a different province. I engaged with much scepticism, wondering how this unknown would help the other non-profit leaders, and myself in particular. These doubts faded after our second session where there was group, individual and team work. I quickly realised that Jocelyne is highly skilled at what she does; the sessions were carefully planned and prepared, she kept on time and gave assignments according to what was learnt to ensure that we retained the lessons. In addition, there were practice assignments to ensure that the learning was practical and repeatable.

There was also one on one coaching, which was super impactful. Honestly, I did not know that I needed this independent voice that had no ulterior motive but just to help me be better. Jocelyne walked me through a very pivotal career decision and helped me to recognize my strengths and also my limitations. My most valuable lesson is the power of listening without judgement! Just listening. I am grateful to Jocelyne and Reframe Insight for these few months. I  look forward with great anticipation to the time when we will be together again.

Denese Diheile, Board Member, Global Family Community Centre, September 2022

Jocelyne is a phenomenal coach – as she will tell you herself, she coaches the “whole person” such that you can get a more holistic understanding of your limiting beliefs and strategies to tackle them to make progress towards your goals. She has an impressive toolkit of activities and exercises to help you see the core element of a struggle and will gently mentor you towards solutions. I approached Jocelyne because I am at a turning point in my career and wanted to think about how to transition my research group from “start-up” mode to a more mature state that is self-sufficient and supportive. Working with Jocelyne gave me the confidence I needed to put some of my ideas around this into practice, and I feel so much better having put this work into my research leadership. I will remember Jocelyne for a long time, and can confidently say she has had a lasting and positive impact on me and my working environment.

Naomi Zimmerman, Assistant Professor, UBC, Department of Mechanical Engineers, May 2022

For me, there has been a before and after in my personal and professional lives once I started the coaching sessions with Jocelyne. When she walked with me on my journey, she helped me to reflect about my circumstances, my thoughts, my feelings and let me see them from an outside perspective and with an objective lens. Furthermore, with these reflections I realized what I had already achieved in my life and it encouraged me to act with more empowerment and confidence.

Sylbia Raquel Menegazzo,  Asociada de Salud y Seguridad, Gestión Social y Ambiental, UNOPS Guatemala, March 2022

“My coaching experience with Jocelyne allowed me the time and space to do the deep thinking that I needed to approach a challenge in a thoughtful, measured, and strategic way. Oftentimes, we go, go, go without pausing to think through alternative routes, building the relationships needed to be successful, and incorporating feedback. This can be a natural reaction, as we want to push forward to achieve our goals but creating space for reflection, planning, and conversation can lead to better outcomes in the end. Jocelyne guided me through what has been going well, what I could have done better, and how I could improve my work to make everyone involved feel more valued, more engaged, and happier with their efforts as well.

Throughout our coaching relationship, Jocelyne made sure to ask how I was feeling about our approach, my progress, and her performance. Jocelyne was always prepared, endlessly encouraging, and consistently pushing me to the right direction. It was a delight to meet Jocelyne and to have her as my coach.”

“I met Jocelyne through LinkedIn during a time where I felt the need to make changes in my life, but wasn’t sure where to start.  I didn’t feel that my days were filled with the things that brought me the most joy or satisfaction. I decided a career shift was what I needed most. Jocelyne helped guide me with her gentle prompting, thoughtful musing, and a few templates and exercises to help keep me focused. She took time to celebrate my successes; and offered the opportunity to explore the things that got in the way. I looked forward to our time together. Jocelyne was a wonderful, patient partner, and thoughtful guide. And yes, I did pivot in my career, which brought with it a sense of order, and new beginnings in the other elements in my life. I highly recommend Jocelyne to anyone seeking sincere contemplation, introspection, and inner peace.”

“Jocelyne is an excellent coach who approaches each session with kindness, compassion, and presence. She has an amazing ability to sift through what you say and get right to the root of an issue, and she will really challenge you, if you let her! I’ve come away from each session with a better understanding of myself, as well as strategies and practices to carry forward with me to support both my personal and professional growth.”

“Before we worked with Jocelyne, my branch’s management team faced the challenge of building a strategic plan that was majorly different from our previous vision and goals. We wanted to build it in a collaborative way that truly integrated the diverse work and people from our four different sections. We were committed to the vision of being “a team, not teams,” but were not sure how to get there. Over seven months, Jocelyne worked with our management team. She thoroughly built out her understanding of our current state and challenges before moving to discussions of the future state. She thoughtfully diagnosed our own management team’s issues and asked the right questions to assist us in identifying how we’d work effectively together. She had no defined end product in mind; she left it to us to create and analyze and refine our strategic plan objectives and goals. She was patient, positive, listened to us, and at times challenged us to innovate in areas where she could objectively see we needed to focus.

Jocelyne also coached me individually which was a positive and productive experience for me as the new leader of the branch. She encouraged me to think conceptually and in metaphors when I was stuck in a more logical thought process, which helped me get past mental hurdles. I trusted her completely as a coach and as a facilitator. She was always mentally present, emotionally in touch with the conversations we had and professional. I attribute our branch’s success in launching a new vision, mission and goals to Jocelyne’s skill and perseverance. Our management team has built stronger relationships and connections with each other and our work. We are all proud of our strategic plan. I am grateful to Jocelyne for getting us to this place of confidence and commitment.”

“Jocelyne is caring, soft, empathic and gets edgy quite subtly – but when she gets there, she is assertive and makes one feel supported and held. She is structured in her approach, and her experience and ease at carrying impactful communication is just inspiring. I look forward to her for future coaching support.”

“I had the opportunity of having six coaching sessions with Jocelyne. She helped me get to know myself better, as well as my intentions, weaknesses and strengths. She helped me manage my emotions and take control of my reactions. I recommend Jocelyne to everyone seeking growth in their career as well as any personal matter. I would love to have more sessions with this amazing woman and coach in the future.”

“With the onset of the pandemic, Jocelyne re-developed her presentations from in-person to an online format and they are excellent. Jocelyne’s presentation style is engaging, rewarding and enjoyable. Jocelyne’s coaching style is very supportive, non-intrusive and communicative – a refreshing change.”

“Jocelyne was my first executive coach. Her attentiveness and warmth were calming all while ensuring my accountability. Jocelyne helped me achieve self-driven change and establish achievable goals for continual improvement.”

“I encountered Jocelyne at the beginning of the COVID-19 pandemic, at a time when leadership felt especially challenging. Over 7 coaching sessions, Jocelyne engaged with me to discuss my leadership practise and help me identify strategies for guiding the organization through the storm. She challenged me to reflect on my existing style and to identify powerful shifts I could make within myself to build my own resilience and efficacy. Jocelyne listened deeply and was intuitive of when to challenge my thinking. She was respectful in offering a different point of view, asking first if I would like to hear it. Our work together helped me grow my leadership capacity and left me feeling more confident in navigating an unprecedented time for the organization.”

Dawn Hein, CEO, Mission Association for Community Living, September 2020

“I started my managerial journey a number of years ago and I felt that I already had a good handle on how to manage others. Given the opportunity to work with Jocelyne, her challenging questions and insightful honesty have not only enabled me to broaden my management style but to also reflect on myself and how I present to others. I have learned to take a more curious approach to my interactions with others, and through the many techniques Jocelyne has taught me, I feel more equipped to help and support the team around me. My discussions with Jocelyne have been a powerful and enlightening experience that will continue to have a lasting effect on me in reaching my goals.”

Scott Boylan, Transit Supervisor, West Vancouver Municipal Transit, September 2020

“I had the opportunity to work with Jocelyne over the last year and in that time, I’ve gained new strategies on reframing limiting beliefs and best practices on team empowerment. Jocelyne brings professionalism, deep listening, and clear strategies that shine in our one-on-one coaching sessions. She is thoughtful and pulls from her own leadership background to provide nuanced and tailored sessions.”

Gabby Korcheva, Senior Manager, ISSofBC, September 2020

“What I valued most with my coaching conversations with Jocelyne was her encouragement to reconsider complex situations through a lens of appreciative inquiry and lean into the discomfort. Both her words and her silence helped me unpack and untangle individual and organizational leadership challenges and helped ground my decision-making.”

Bea David, Division Manager, ISSofBC, September 2020

“Jocelyne is one of the most effective and innovative leadership coaches I’ve worked with. I appreciated her ability to help me and my team consider new perspectives when looking at complex issues. I found her strengths-based approach refreshing and encouraging.”

Carla Morales, Director Language & Career Services, ISSofBC, September 2020

“Our organization contracted with Jocelyne to provide three workshops for our leaders. COVID-19 had a tremendous impact on our organization, and we wanted to re-group, engage and support our management team to develop resiliency and lead their teams through the uncertainty of a global pandemic. Jocelyne facilitated well-organized Zoom workshops that included time to reflect, meet in small groups, share thoughts and ideas through the chat feature and look towards the future. Jocelyne’s calm energy put the participants at ease and encouraged sharing and vulnerability. The strategies discussed were very relevant and informative. We received positive feedback from the participants and they especially appreciated being able to share their experiences in a facilitated manner. The strategies discussed will help to guide the managers as we move in to the possibility of a second wave.”

Shannon Crofton, Acting Executive Director, Richmond Society for Community Living, September 2020

“Thanks Jocelyne – you are excellent as a coach and your patience and ability to go to the depth of the topic was admirable. I learnt a lot from you about coaching presence and also looking beyond the obvious. Thank you. Heartfelt gratitude.”

Kalpesh Raichura, Co-Founder, Connect Quotient Management Consulting, Pune, India, September 2020

“One of our challenges as organizational leaders is to really understand how others you work with perceive you. With Jocelyne leading a Narrative 360, I have a better idea of what those perceptions are and where I need to grow to support our organization. Jocelyne has the fine ability to challenge me while I feel supported by her at the same time. Great to work with her!”

Murray Mollard, Executive Director, North Shore Community Resources, August 2020

“I was fortunate to have Jocelyne as my coach while completing the Executive Leadership Course at SFU. Having not worked with a coach before, it was a huge benefit to be gifted the time I had with her. Working with Jocelyne, I felt heard and understood. In every session she helped me to tap into my knowledge and expertise to work through the challenge or opportunity I had brought forward. After the sessions I always felt energized and equipped with the next steps, and some new tools, that I needed to move forward. She has a kind, comforting presence that instills confidence and creates a safe space to share. All of this created a very meaningful experience. Thank you so much for your support.”

Katrina Bepple, Executive Director, Chilliwack Division of Family Practice, June 2020

“Jocelyne brings a wealth of knowledge and compassion to her practice. Her ability to hone in on the innate wisdom in the room keeps building momentum and creates meaningful aha moments.”

Brenda Lohrenz, Executive Director, East Side Family Place, May 2020

“Jocelyne has supported me in many ways: from being a mentor and a coach as I was exercising my first high level leadership role; to being a key resource person in helping me in my decision-making processes; to supporting me personally as a friend in how to maintain a balance between a busy family life and working with vulnerable populations. I will always be grateful to her for her contribution to my personal development, both as a leader and in my personal life.”

Tanniar Leba, Vice-President, TansInvest, May 2020

“Through an appreciative inquiry process with Jocelyne, I improved both my emotional and my academic intelligence. Jocelyne is a knowledgeable and inspiring facilitator and she is really great at keeping things moving while holding the space for creative discussion. Thank you Jocelyne”

Gini Bonner, Executive Director, Mount Pleasant Family Centre Society, May 2020

“Jocelyne Hamel is a privilege to work with. She brings a vast array of expertise, perspective and professionalism that is complimented by a pleasant and innovative approach to bring about systemic change.”

Tracy Beshara, Executive Director, Marpole Oakridge Family Place, May 2020

“I have benefitted from Jocelyne’s coaching for just under a year. Through sponsorship from my employer, she was brought on to develop and improve my management style with conflict management and employee relationship building. The tools and techniques that Jocelyne shared with me have allowed me to grow and advance within my field.”

Mathew Koyanagi, Chef, February 2020

“Jocelyne created a customized “Women in Leadership” program for the women in my firm. It included individual EQ [emotional intelligence] sessions, two workshops, and a follow-up individual coaching session. These sessions were extremely useful and her warm nature made the entire process a pleasure.”

Deb McIntyre, HR/Office Manager, MODUS Planning, Design & Engagement, February 2020

“Jocelyne brings to her work authenticity and warmth. Through a variety of activities during her training sessions she provided a great opportunity for our team to get to know each other better and learn how to better support each other in the future.”

Sarah Gillett, Senior Engagement Specialist, Modus Planning, Design & Engagement, February 2020

“I never thought about accessing a coaching program before I was offered the opportunity through my position at a non-profit agency. I am glad I did, it was a wonderful experience. I really enjoyed working with Jocelyne – every session was worth the time and commitment it took. She offered support and worked with me to help find clarity through some stressful situations and movement within my job position. Being able to talk with someone that is unbiased, honest, and has nothing to gain but your success and achievements was very refreshing and rewarding for me. I could feel from the very start that Jocelyne was someone I could count on for honest feedback, to hold me accountable, and come from a place of understanding. I really enjoyed my time working with Jocelyne and feel like I am a better person, supervisor, and employee for it. If you sit on the fence about whether you should or shouldn’t access coaching, I would suggest you do.”

Becky Majoor, Pacific Community Resources Society, January 2020

“We have been working with Jocelyne for well over one year now, and in a few capacities. We hired her for a very specific need for one-to-one coaching to assist with leadership development for a key role. We also worked with her to assist with team building and leadership training within a group setting. I have found her to be fearless, and not afraid of asking the hard questions, and doing the deep dive. Jocelyne listens ‘hard’ to how and what people are saying. She doesn’t cut corners and she doesn’t just skim the surface. She does the hard work. She listens, and she asks. She gets to the root of issue, and when it gets uncomfortable, she makes everyone in the room feel respected, listened to, and safe. She brings out the best in people, and she knows how to get to everyone’s ‘best’. I have nothing but praise for Jocelyne and her work, and she has helped me immensely to become a better leader and for my team to grow and to feel safe while being vulnerable. She’s smart and she’s thoughtful, and above all, incredibly discreet, professional, and respectful of privacy and confidentiality. I would highly recommend her.”

Donna Wadsworth, Head Honcho, Savoury City Catering, January 2020

“Being supported by Jocelyne is a rare opportunity to work with an accomplished, well-regarded leader that has done the work and provides unique insight into leadership challenges. She draws on a wealth of experience to coach her clients as they achieve their potential. My coaching relationship with Jocelyne established a strong foundation as I took on the increased responsibility and pressure of the Executive Director role. Working with Jocelyne helped me gain confidence in my leadership skills and cultivate the courage and self-awareness to achieve the next level in my new role. She’s warm and approachable, but confronting and direct as you learn, set goals, and challenge yourself to follow through. My coaching sessions were a non-judgemental space for exploration of alternatives while receiving honest feedback. I came away from the process feeling that I had confronted barriers and gained new understandings. I’m motivated and inspired for the next steps on my career path and committed to the ongoing work of being a leader. Jocelyne is extremely professional and clearly invested in seeing her clients succeed. She works with passion, integrity, and commitment as she utilizes her extensive knowledge and expertise to engage in a process of transformation. It’s a lot of work, but if you’re up for it, the rewards far outweigh the difficulties.”

Rory Sutherland, Executive Director, Downtown Eastside Neighbourhood House, August 2019

“Jocelyne is a great coach, and smart. She holds space well and has a real ability to read my energy and reflect it back. This, together with her curiosity and compassion, has allowed me to increase my self-understanding, and my confidence and effectiveness. Thanks Jocelyne!”

Nancy McRitchie, Executive Director, Urban Horse Project, August 2019

“Jocelyne is a wonderful coach. She will guide you through a professional challenge of your choice, encouraging you to think in new and creative ways. The process will push you to develop your critical thinking skills and help you to draw conclusions you may not have come to on your own. She is excellent resource and a compassionate ear.”

Kristen Hyodo, Executive Director, Sasamat Outdoor Centre, July 2019

“Jocelyne really helped to create a safe and non-judgmental space to discuss sometimes uncomfortable emotions and situations. This wasn’t just lip service to a buzzword, it was a real learning and growth opportunity.”

Melissa McDowell, Simon Fraser University, June 2019

“The workshop was very dynamic, educational, and fun. With opportunities to share and practice tools to take home and try, and laughter.”

Maria Cervino, Kiwassa, June 2019

“Jocelyne was a warm, expressive coach to allow us to explore EQ [emotional intelligence] in a safe environment. Great insight within myself and outside myself. Thank you for the great day.”

Carrie Grywacheski, VSOCC, June 2019

“In her practice in executive coaching Jocelyne Hamel bring thoughtfulness, expertise, and professionalism. I had the chance to use her services in one of my most challenging professional years. She was able to guide me though major shifts and transitions with positivity and creativity. Her approach leaves you in charge and able to maneuver change and growth. Having been involved in the international scene, I take with me the ideas brought by Jocelyne to ease my professional journey and achieve my full potential. On a personal level, Jocelyne Hamel has a natural warmth and dedication to her craft. I wholeheartedly recommend her executive coaching services.

Lily Crist, President at Alliance des femmes de la francophonie Canadienne, October 2018

“I have received various forms of coaching in my leadership career but nothing has compared to the growth I experienced while working with Jocelyne. Her ability to help me get to the essence of my challenges, and make space to recognize and celebrate successes along with her effective guidance, provided a holistic coaching experience that I found extremely valuable. I highly recommend Jocelyne’s coaching to everyone regardless of where you are in your career.”

Jennifer Taylor, Regional Director, Vancity, July 2018

“I would like to endorse Jocelyne in her skills as an Executive Coach. I really valued the time that Jocelyne spent with me as she coached me through some challenging situations in my leadership role. Jocelyne was an excellent listener and asked great questions that encouraged me to explore different modes of thinking and paths to approach an issue. She assisted me in breaking down complex issues into smaller, more manageable goals and we were able to come up with detailed action plans. Jocelyne kept me accountable and helped me grow greatly and to challenge myself towards future projects!

Dr. Gabriel Loh, Vancouver Coastal Health, July 2018

“I was so fortunate to have Jocelyne recommended to me as an Executive Coach at an important career transition period for me. It’s not every day you can find a coach with the depth of professional experience in HR and community development that she has. Jocelyne was so easy to build rapport with and I came quickly to rely on her insightful, warm, and challenging coaching style. Over three months of weekly coaching calls, we reframed my professional goals and priorities and implemented some important changes to how I work day to day that are still serving me well. If you are looking for an insightful, compassionate, and focused career coach, I highly recommend Jocelyne.”

Allison Dunnet, Senior Planner, Affordable Housing, City of Vancouver, July 2018

“My coaching experience with Jocelyne was exactly what I needed. I was able to gain confidence and self-assurance in the work I am doing by learning to trust my instincts and take pride in my work. Jocelyne was easy to talk to, and she used discussion, guided exploration, gentle questioning, and a bit of humor to help me to explore some of the challenges I was having, and to make me accountable for any changes taking place. Although I was a bit hesitant at first, this coaching experience was truly transformational for me. Thank you Jocelyne.”

Jutta Wykpis, Pacific Community Resources Society, July 2018

Jocelyne Hamel led our leadership team in a team coaching exercise over a period of 6 months. Our goal was to work on a shared vision and ways of working. We wanted to become a cohesive, less siloed team. Jocelyne led us through a series of workshops where we came together, learned about each other and built trust to have respectful and honest conversations. Jocelyne has an open, empathetic and honest way of leading teams. She allows for reflection, dialogue and input. We were so happy to have experienced working with Jocelyne and have recommended her to our entire organization.

Masami Tomioka, Director, Vancouver Youth Services, Pacific Community Resources Society, January 2023

I began working with Jocelyne because I was in my first year of a leadership position and wanted to increase my confidence as a team leader and better navigate difficult people and circumstances. In our initial session, Jocelyne introduced exercises that helped me reframe the negative associations I had about not having all the answers by seeing them as opportunities for curiosity and engagement. I learned to stop saying “I don’t know,” and be curious and open instead. Over our months together, Jocelyne helped celebrate my wins, lean on my strengths and set boundaries with my team. By the end of our sessions together I felt more confident and grounded in my role. I was comfortable engaging my team with empathy and clear communication while also setting firm boundaries and expectations. I am more confident with leadership challenges. Jocelyne helped me develop these skills through carefully listening and observing, holding me accountable to my goals and actions, and creating a space of empathy and celebration for my achievements. I highly recommend working with Jocelyne. Her extensive experience as a leader and coach shine through in her work.

Deb M., Research Coordinator, UBC, December 2022

My experience with the Leadership Academy can be described as beyond my expectations. I was not sure how these group learning sessions would work when we were all online and with the coaches in a different province. I engaged with much scepticism, wondering how this unknown would help the other non-profit leaders, and myself in particular. These doubts faded after our second session where there was group, individual and team work. I quickly realised that Jocelyne is highly skilled at what she does; the sessions were carefully planned and prepared, she kept on time and gave assignments according to what was learnt to ensure that we retained the lessons. In addition, there were practice assignments to ensure that the learning was practical and repeatable.

There was also one on one coaching, which was super impactful. Honestly, I did not know that I needed this independent voice that had no ulterior motive but just to help me be better. Jocelyne walked me through a very pivotal career decision and helped me to recognize my strengths and also my limitations. My most valuable lesson is the power of listening without judgement! Just listening. I am grateful to Jocelyne and Reframe Insight for these few months. I  look forward with great anticipation to the time when we will be together again.

Denese Diheile, Board Member, Global Family Community Centre, September 2022

Jocelyne is a phenomenal coach – as she will tell you herself, she coaches the “whole person” such that you can get a more holistic understanding of your limiting beliefs and strategies to tackle them to make progress towards your goals. She has an impressive toolkit of activities and exercises to help you see the core element of a struggle and will gently mentor you towards solutions. I approached Jocelyne because I am at a turning point in my career and wanted to think about how to transition my research group from “start-up” mode to a more mature state that is self-sufficient and supportive. Working with Jocelyne gave me the confidence I needed to put some of my ideas around this into practice, and I feel so much better having put this work into my research leadership. I will remember Jocelyne for a long time, and can confidently say she has had a lasting and positive impact on me and my working environment.

Naomi Zimmerman, Assistant Professor, UBC, Department of Mechanical Engineers, May 2022

For me, there has been a before and after in my personal and professional lives once I started the coaching sessions with Jocelyne. When she walked with me on my journey, she helped me to reflect about my circumstances, my thoughts, my feelings and let me see them from an outside perspective and with an objective lens. Furthermore, with these reflections I realized what I had already achieved in my life and it encouraged me to act with more empowerment and confidence.

Sylbia Raquel Menegazzo,  Asociada de Salud y Seguridad, Gestión Social y Ambiental, UNOPS Guatemala, March 2022

“My coaching experience with Jocelyne allowed me the time and space to do the deep thinking that I needed to approach a challenge in a thoughtful, measured, and strategic way. Oftentimes, we go, go, go without pausing to think through alternative routes, building the relationships needed to be successful, and incorporating feedback. This can be a natural reaction, as we want to push forward to achieve our goals but creating space for reflection, planning, and conversation can lead to better outcomes in the end. Jocelyne guided me through what has been going well, what I could have done better, and how I could improve my work to make everyone involved feel more valued, more engaged, and happier with their efforts as well.

Throughout our coaching relationship, Jocelyne made sure to ask how I was feeling about our approach, my progress, and her performance. Jocelyne was always prepared, endlessly encouraging, and consistently pushing me to the right direction. It was a delight to meet Jocelyne and to have her as my coach.”

“I met Jocelyne through LinkedIn during a time where I felt the need to make changes in my life, but wasn’t sure where to start.  I didn’t feel that my days were filled with the things that brought me the most joy or satisfaction. I decided a career shift was what I needed most. Jocelyne helped guide me with her gentle prompting, thoughtful musing, and a few templates and exercises to help keep me focused. She took time to celebrate my successes; and offered the opportunity to explore the things that got in the way. I looked forward to our time together. Jocelyne was a wonderful, patient partner, and thoughtful guide. And yes, I did pivot in my career, which brought with it a sense of order, and new beginnings in the other elements in my life. I highly recommend Jocelyne to anyone seeking sincere contemplation, introspection, and inner peace.”

“Jocelyne is an excellent coach who approaches each session with kindness, compassion, and presence. She has an amazing ability to sift through what you say and get right to the root of an issue, and she will really challenge you, if you let her! I’ve come away from each session with a better understanding of myself, as well as strategies and practices to carry forward with me to support both my personal and professional growth.”

“Before we worked with Jocelyne, my branch’s management team faced the challenge of building a strategic plan that was majorly different from our previous vision and goals. We wanted to build it in a collaborative way that truly integrated the diverse work and people from our four different sections. We were committed to the vision of being “a team, not teams,” but were not sure how to get there. Over seven months, Jocelyne worked with our management team. She thoroughly built out her understanding of our current state and challenges before moving to discussions of the future state. She thoughtfully diagnosed our own management team’s issues and asked the right questions to assist us in identifying how we’d work effectively together. She had no defined end product in mind; she left it to us to create and analyze and refine our strategic plan objectives and goals. She was patient, positive, listened to us, and at times challenged us to innovate in areas where she could objectively see we needed to focus.

Jocelyne also coached me individually which was a positive and productive experience for me as the new leader of the branch. She encouraged me to think conceptually and in metaphors when I was stuck in a more logical thought process, which helped me get past mental hurdles. I trusted her completely as a coach and as a facilitator. She was always mentally present, emotionally in touch with the conversations we had and professional. I attribute our branch’s success in launching a new vision, mission and goals to Jocelyne’s skill and perseverance. Our management team has built stronger relationships and connections with each other and our work. We are all proud of our strategic plan. I am grateful to Jocelyne for getting us to this place of confidence and commitment.”

“Jocelyne is caring, soft, empathic and gets edgy quite subtly – but when she gets there, she is assertive and makes one feel supported and held. She is structured in her approach, and her experience and ease at carrying impactful communication is just inspiring. I look forward to her for future coaching support.”

“I had the opportunity of having six coaching sessions with Jocelyne. She helped me get to know myself better, as well as my intentions, weaknesses and strengths. She helped me manage my emotions and take control of my reactions. I recommend Jocelyne to everyone seeking growth in their career as well as any personal matter. I would love to have more sessions with this amazing woman and coach in the future.”

“Jocelyne was my first executive coach. Her attentiveness and warmth were calming all while ensuring my accountability. Jocelyne helped me achieve self-driven change and establish achievable goals for continual improvement.”

“I encountered Jocelyne at the beginning of the COVID-19 pandemic, at a time when leadership felt especially challenging. Over 7 coaching sessions, Jocelyne engaged with me to discuss my leadership practise and help me identify strategies for guiding the organization through the storm. She challenged me to reflect on my existing style and to identify powerful shifts I could make within myself to build my own resilience and efficacy. Jocelyne listened deeply and was intuitive of when to challenge my thinking. She was respectful in offering a different point of view, asking first if I would like to hear it. Our work together helped me grow my leadership capacity and left me feeling more confident in navigating an unprecedented time for the organization.”

Dawn Hein, CEO, Mission Association for Community Living, September 2020

“I started my managerial journey a number of years ago and I felt that I already had a good handle on how to manage others. Given the opportunity to work with Jocelyne, her challenging questions and insightful honesty have not only enabled me to broaden my management style but to also reflect on myself and how I present to others. I have learned to take a more curious approach to my interactions with others, and through the many techniques Jocelyne has taught me, I feel more equipped to help and support the team around me. My discussions with Jocelyne have been a powerful and enlightening experience that will continue to have a lasting effect on me in reaching my goals.”

Scott Boylan, Transit Supervisor, West Vancouver Municipal Transit, September 2020

“I had the opportunity to work with Jocelyne over the last year and in that time, I’ve gained new strategies on reframing limiting beliefs and best practices on team empowerment. Jocelyne brings professionalism, deep listening, and clear strategies that shine in our one-on-one coaching sessions. She is thoughtful and pulls from her own leadership background to provide nuanced and tailored sessions.”

Gabby Korcheva, Senior Manager, ISSofBC, September 2020

“What I valued most with my coaching conversations with Jocelyne was her encouragement to reconsider complex situations through a lens of appreciative inquiry and lean into the discomfort. Both her words and her silence helped me unpack and untangle individual and organizational leadership challenges and helped ground my decision-making.”

Bea David, Division Manager, ISSofBC, September 2020

“Jocelyne is one of the most effective and innovative leadership coaches I’ve worked with. I appreciated her ability to help me and my team consider new perspectives when looking at complex issues. I found her strengths-based approach refreshing and encouraging.”

Carla Morales, Director Language & Career Services, ISSofBC, September 2020

“Thanks Jocelyne – you are excellent as a coach and your patience and ability to go to the depth of the topic was admirable. I learnt a lot from you about coaching presence and also looking beyond the obvious. Thank you. Heartfelt gratitude.”

Kalpesh Raichura, Co-Founder, Connect Quotient Management Consulting, Pune, India, September 2020

“One of our challenges as organizational leaders is to really understand how others you work with perceive you. With Jocelyne leading a Narrative 360, I have a better idea of what those perceptions are and where I need to grow to support our organization. Jocelyne has the fine ability to challenge me while I feel supported by her at the same time. Great to work with her!”

Murray Mollard, Executive Director, North Shore Community Resources, August 2020

“I was fortunate to have Jocelyne as my coach while completing the Executive Leadership Course at SFU. Having not worked with a coach before, it was a huge benefit to be gifted the time I had with her. Working with Jocelyne, I felt heard and understood. In every session she helped me to tap into my knowledge and expertise to work through the challenge or opportunity I had brought forward. After the sessions I always felt energized and equipped with the next steps, and some new tools, that I needed to move forward. She has a kind, comforting presence that instills confidence and creates a safe space to share. All of this created a very meaninful experience. Thank you so much for your support.”

Katrina Bepple, Executive Director, Chilliwack Division of Family Practice, June 2020

“Jocelyne has supported me in many ways: from being a mentor and a coach as I was exercising my first high level leadership role; to being a key resource person in helping me in my decision-making processes; to supporting me personally as a friend in how to maintain a balance between a busy family life and working with vulnerable populations. I will always be grateful to her for her contribution to my personal development, both as a leader and in my personal life.”

Tanniar Leba, Vice-President, TansInvest, May 2020

“I have benefitted from Jocelyne’s coaching for just under a year. Through sponsorship from my employer, she was brought on to develop and improve my management style with conflict management and employee relationship building. The tools and techniques that Jocelyne shared with me have allowed me to grow and advance within my field.”

Mathew Koyanagi, Chef, February 2020

“We have been working with Jocelyne for well over one year now, and in a few capacities. We hired her for a very specific need for one-to-one coaching to assist with leadership development for a key role. We also worked with her to assist with team building and leadership training within a group setting. I have found her to be fearless, and not afraid of asking the hard questions, and doing the deep dive. Jocelyne listens ‘hard’ to how and what people are saying. She doesn’t cut corners and she doesn’t just skim the surface. She does the hard work. She listens, and she asks. She gets to the root of issue, and when it gets uncomfortable, she makes everyone in the room feel respected, listened to, and safe. She brings out the best in people, and she knows how to get to everyone’s ‘best’. I have nothing but praise for Jocelyne and her work, and she has helped me immensely to become a better leader and for my team to grow and to feel safe while being vulnerable. She’s smart and she’s thoughtful, and above all, incredibly discreet, professional, and respectful of privacy and confidentiality. I would highly recommend her.”

Donna Wadsworth, Head Honcho, Savoury City Catering, January 2020

“I never thought about accessing a coaching program before I was offered the opportunity through my position at a non-profit agency. I am glad I did, it was a wonderful experience. I really enjoyed working with Jocelyne – every session was worth the time and commitment it took. She offered support and worked with me to help find clarity through some stressful situations and movement within my job position. Being able to talk with someone that is unbiased, honest, and has nothing to gain but your success and achievements was very refreshing and rewarding for me. I could feel from the very start that Jocelyne was someone I could count on for honest feedback, to hold me accountable, and come from a place of understanding. I really enjoyed my time working with Jocelyne and feel like I am a better person, supervisor, and employee for it. If you sit on the fence about whether you should or shouldn’t access coaching, I would suggest you do.”

Becky Majoor, Pacific Community Resources Society , January 2020

“We have been working with Jocelyne for well over one year now, and in a few capacities. We hired her for a very specific need for one-to-one coaching to assist with leadership development for a key role. We also worked with her to assist with team building and leadership training within a group setting. I have found her to be fearless, and not afraid of asking the hard questions, and doing the deep dive. Jocelyne listens ‘hard’ to how and what people are saying. She doesn’t cut corners and she doesn’t just skim the surface. She does the hard work. She listens, and she asks. She gets to the root of issue, and when it gets uncomfortable, she makes everyone in the room feel respected, listened to, and safe. She brings out the best in people, and she knows how to get to everyone’s ‘best’. I have nothing but praise for Jocelyne and her work, and she has helped me immensely to become a better leader and for my team to grow and to feel safe while being vulnerable. She’s smart and she’s thoughtful, and above all, incredibly discreet, professional, and respectful of privacy and confidentiality. I would highly recommend her.”

Donna Wadsworth, Head Honcho, Savoury City Catering, January 2020

“Being supported by Jocelyne is a rare opportunity to work with an accomplished, well-regarded leader that has done the work and provides unique insight into leadership challenges. She draws on a wealth of experience to coach her clients as they achieve their potential. My coaching relationship with Jocelyne established a strong foundation as I took on the increased responsibility and pressure of the Executive Director role. Working with Jocelyne helped me gain confidence in my leadership skills and cultivate the courage and self-awareness to achieve the next level in my new role. She’s warm and approachable, but confronting and direct as you learn, set goals, and challenge yourself to follow through. My coaching sessions were a non-judgemental space for exploration of alternatives while receiving honest feedback. I came away from the process feeling that I had confronted barriers and gained new understandings. I’m motivated and inspired for the next steps on my career path and committed to the ongoing work of being a leader. Jocelyne is extremely professional and clearly invested in seeing her clients succeed. She works with passion, integrity, and commitment as she utilizes her extensive knowledge and expertise to engage in a process of transformation. It’s a lot of work, but if you’re up for it, the rewards far outweigh the difficulties.”

Rory Sutherland, Executive Director, Downtown Eastside Neighbourhood House, August 2019

“Jocelyne is a great coach, and smart. She holds space well and has a real ability to read my energy and reflect it back. This, together with her curiosity and compassion, has allowed me to increase my self-understanding, and my confidence and effectiveness. Thanks Jocelyne!”

Nancy McRitchie, Executive Director, Urban Horse Project, August 2019

“Jocelyne is a wonderful coach. She will guide you through a professional challenge of your choice, encouraging you to think in new and creative ways. The process will push you to develop your critical thinking skills and help you to draw conclusions you may not have come to on your own. She is excellent resource and a compassionate ear.”

Kristen Hyodo, Executive Director, Sasamat Outdoor Centre, July 2019

“In her practice in executive coaching Jocelyne Hamel bring thoughtfulness, expertise, and professionalism. I had the chance to use her services in one of my most challenging professional years. She was able to guide me though major shifts and transitions with positivity and creativity. Her approach leaves you in charge and able to maneuver change and growth. Having been involved in the international scene, I take with me the ideas brought by Jocelyne to ease my professional journey and achieve my full potential. On a personal level, Jocelyne Hamel has a natural warmth and dedication to her craft. I wholeheartedly recommend her executive coaching services.

Lily Crist, President at Alliance des femmes de la francophonie Canadienne , October 2018

“I have received various forms of coaching in my leadership career but nothing has compared to the growth I experienced while working with Jocelyne. Her ability to help me get to the essence of my challenges, and make space to recognize and celebrate successes along with her effective guidance, provided a holistic coaching experience that I found extremely valuable. I highly recommend Jocelyne’s coaching to everyone regardless of where you are in your career.”

Jennifer Taylor, Regional Director, Vancity , July 2018

“I would like to endorse Jocelyne in her skills as an Executive Coach. I really valued the time that Jocelyne spent with me as she coached me through some challenging situations in my leadership role. Jocelyne was an excellent listener and asked great questions that encouraged me to explore different modes of thinking and paths to approach an issue. She assisted me in breaking down complex issues into smaller, more manageable goals and we were able to come up with detailed action plans. Jocelyne kept me accountable and helped me grow greatly and to challenge myself towards future projects!

Dr. Gabriel Loh, Vancouver Coastal Health, July 2018

“My coaching experience with Jocelyne was exactly what I needed. I was able to gain confidence and self-assurance in the work I am doing by learning to trust my instincts and take pride in my work. Jocelyne was easy to talk to, and she used discussion, guided exploration, gentle questioning, and a bit of humor to help me to explore some of the challenges I was having, and to make me accountable for any changes taking place. Although I was a bit hesitant at first, this coaching experience was truly transformational for me. Thank you Jocelyne.”  #leadership coaching

Jutta Wykpis, Pacific Community Resources Society, July 2018

“I was so fortunate to have Jocelyne recommended to me as an Executive Coach at an important career transition period for me. It’s not every day you can find a coach with the depth of professional experience in HR and community development that she has. Jocelyne was so easy to build rapport with and I came quickly to rely on her insightful, warm, and challenging coaching style. Over three months of weekly coaching calls, we reframed my professional goals and priorities and implemented some important changes to how I work day to day that are still serving me well. If you are looking for an insightful, compassionate, and focused career coach, I highly recommend Jocelyne.”

Allison Dunnet, Senior Planner, Affordable Housing, City of Vancouver , July 2018

Jocelyne Hamel led our leadership team in a team coaching exercise over a period of 6 months. Our goal was to work on a shared vision and ways of working. We wanted to become a cohesive, less siloed team. Jocelyne led us through a series of workshops where we came together, learned about each other and built trust to have respectful and honest conversations. Jocelyne has an open, empathetic and honest way of leading teams. She allows for reflection, dialogue and input. We were so happy to have experienced working with Jocelyne and have recommended her to our entire organization.

Masami Tomioka, Director, Vancouver Youth Services, Pacific Community Resources Society, January 2023

“Before we worked with Jocelyne, my branch’s management team faced the challenge of building a strategic plan that was majorly different from our previous vision and goals. We wanted to build it in a collaborative way that truly integrated the diverse work and people from our four different sections. We were committed to the vision of being “a team, not teams,” but were not sure how to get there. Over seven months, Jocelyne worked with our management team. She thoroughly built out her understanding of our current state and challenges before moving to discussions of the future state. She thoughtfully diagnosed our own management team’s issues and asked the right questions to assist us in identifying how we’d work effectively together. She had no defined end product in mind; she left it to us to create and analyze and refine our strategic plan objectives and goals. She was patient, positive, listened to us, and at times challenged us to innovate in areas where she could objectively see we needed to focus.

Jocelyne also coached me individually which was a positive and productive experience for me as the new leader of the branch. She encouraged me to think conceptually and in metaphors when I was stuck in a more logical thought process, which helped me get past mental hurdles. I trusted her completely as a coach and as a facilitator. She was always mentally present, emotionally in touch with the conversations we had and professional. I attribute our branch’s success in launching a new vision, mission and goals to Jocelyne’s skill and perseverance. Our management team has built stronger relationships and connections with each other and our work. We are all proud of our strategic plan. I am grateful to Jocelyne for getting us to this place of confidence and commitment.”

“With the onset of the pandemic, Jocelyne re-developed her presentations from in-person to an online format and they are excellent. Jocelyne’s presentation style is engaging, rewarding and enjoyable. Jocelyne’s coaching style is very supportive, non-intrusive and communicative – a refreshing change.”

“Jocelyne is one of the most effective and innovative leadership coaches I’ve worked with. I appreciated her ability to help me and my team consider new perspectives when looking at complex issues. I found her strengths-based approach refreshing and encouraging.”

Carla Morales, Director Language & Career Services, ISSofBC, September 2020

“We have been working with Jocelyne for well over one year now, and in a few capacities. We hired her for a very specific need for one-to-one coaching to assist with leadership development for a key role. We also worked with her to assist with team building and leadership training within a group setting. I have found her to be fearless, and not afraid of asking the hard questions, and doing the deep dive. Jocelyne listens ‘hard’ to how and what people are saying. She doesn’t cut corners and she doesn’t just skim the surface. She does the hard work. She listens, and she asks. She gets to the root of issue, and when it gets uncomfortable, she makes everyone in the room feel respected, listened to, and safe. She brings out the best in people, and she knows how to get to everyone’s ‘best’. I have nothing but praise for Jocelyne and her work, and she has helped me immensely to become a better leader and for my team to grow and to feel safe while being vulnerable. She’s smart and she’s thoughtful, and above all, incredibly discreet, professional, and respectful of privacy and confidentiality. I would highly recommend her.”

Donna Wadsworth, Head Honcho, Savoury City Catering, January 2020

“I have benefitted from Jocelyne’s coaching for just under a year. Through sponsorship from my employer, she was brought on to develop and improve my management style with conflict management and employee relationship building. The tools and techniques that Jocelyne shared with me have allowed me to grow and advance within my field.”

Mathew Koyanagi, Chef, February 2020

“Jocelyne brings a wealth of knowledge and compassion to her practice. Her ability to hone in on the innate wisdom in the room keeps building momentum and creates meaningful aha moments.”

Brenda Lohrenz, Executive Director, East Side Family Place, May 2020

“Jocelyne has supported me in many ways: from being a mentor and a coach as I was exercising my first high level leadership role; to being a key resource person in helping me in my decision-making processes; to supporting me personally as a friend in how to maintain a balance between a busy family life and working with vulnerable populations. I will always be grateful to her for her contribution to my personal development, both as a leader and in my personal life.”

Tanniar Leba, Vice-President, TansInvest, May 2020

“Through an appreciative inquiry process with Jocelyne, I improved both my emotional and my academic intelligence. Jocelyne is a knowledgeable and inspiring facilitator and she is really great at keeping things moving while holding the space for creative discussion. Thank you Jocelyne”

Gini Bonner, Executive Director, Mount Pleasant Family Centre Society, May 2020

“Jocelyne Hamel is a privilege to work with. She brings a vast array of expertise, perspective and professionalism that is complimented by a pleasant and innovative approach to bring about systemic change.”

Tracy Beshara, Executive Director, Marpole Oakridge Family Place, May 2020

My experience with the Leadership Academy can be described as beyond my expectations. I was not sure how these group learning sessions would work when we were all online and with the coaches in a different province. I engaged with much scepticism, wondering how this unknown would help the other non-profit leaders, and myself in particular. These doubts faded after our second session where there was group, individual and team work. I quickly realised that Jocelyne is highly skilled at what she does; the sessions were carefully planned and prepared, she kept on time and gave assignments according to what was learnt to ensure that we retained the lessons. In addition, there were practice assignments to ensure that the learning was practical and repeatable.

There was also one on one coaching, which was super impactful. Honestly, I did not know that I needed this independent voice that had no ulterior motive but just to help me be better. Jocelyne walked me through a very pivotal career decision and helped me to recognize my strengths and also my limitations. My most valuable lesson is the power of listening without judgement! Just listening. I am grateful to Jocelyne and Reframe Insight for these few months. I  look forward with great anticipation to the time when we will be together again.

Denese Diheile, Board Member, Global Family Community Centre, September 2022

Thank you so much for the time and effort that you put in for the oral health program team building. That time and space were certainly one of the big highlights of the week and I am grateful to you for your excellent facilitation.

Sakshi Sharma, Manager, Oral Health, First Nations Health Authority, September 2022

“Before we worked with Jocelyne, my branch’s management team faced the challenge of building a strategic plan that was majorly different from our previous vision and goals. We wanted to build it in a collaborative way that truly integrated the diverse work and people from our four different sections. We were committed to the vision of being “a team, not teams,” but were not sure how to get there. Over seven months, Jocelyne worked with our management team. She thoroughly built out her understanding of our current state and challenges before moving to discussions of the future state. She thoughtfully diagnosed our own management team’s issues and asked the right questions to assist us in identifying how we’d work effectively together. She had no defined end product in mind; she left it to us to create and analyze and refine our strategic plan objectives and goals. She was patient, positive, listened to us, and at times challenged us to innovate in areas where she could objectively see we needed to focus.

Jocelyne also coached me individually which was a positive and productive experience for me as the new leader of the branch. She encouraged me to think conceptually and in metaphors when I was stuck in a more logical thought process, which helped me get past mental hurdles. I trusted her completely as a coach and as a facilitator. She was always mentally present, emotionally in touch with the conversations we had and professional. I attribute our branch’s success in launching a new vision, mission and goals to Jocelyne’s skill and perseverance. Our management team has built stronger relationships and connections with each other and our work. We are all proud of our strategic plan. I am grateful to Jocelyne for getting us to this place of confidence and commitment.”

“With the onset of the pandemic, Jocelyne re-developed her presentations from in-person to an online format and they are excellent. Jocelyne’s presentation style is engaging, rewarding and enjoyable. Jocelyne’s coaching style is very supportive, non-intrusive and communicative – a refreshing change.”

“Our organization contracted with Jocelyne to provide three workshops for our leaders. COVID-19 had a tremendous impact on our organization, and we wanted to re-group, engage and support our management team to develop resiliency and lead their teams through the uncertainty of a global pandemic. Jocelyne facilitated well-organized Zoom workshops that included time to reflect, meet in small groups, share thoughts and ideas through the chat feature and look towards the future. Jocelyne’s calm energy put the participants at ease and encouraged sharing and vulnerability. The strategies discussed were very relevant and informative. We received positive feedback from the participants and they especially appreciated being able to share their experiences in a facilitated manner. The strategies discussed will help to guide the managers as we move in to the possibility of a second wave.”

Shannon Crofton, Acting Executive Director, Richmond Society for Community Living, September 2020

“Jocelyne created a customized “Women in Leadership” program for the women in my firm. It included individual EQ [emotional intelligence] sessions, two workshops, and a follow-up individual coaching session. These sessions were extremely useful and her warm nature made the entire process a pleasure.”

Deb McIntyre, HR/Office Manager, MODUS Planning, Design & Engagement, February 2020

“Jocelyne brings to her work authenticity and warmth. Through a variety of activities during her training sessions she provided a great opportunity for our team to get to know each other better and learn how to better support each other in the future.”

Sarah Gillett, Senior Engagement Specialist, Modus Planning, Design & Engagement, February 2020

“Jocelyne facilitated a two-day workshop for the MODUS team on women and leadership.  Her authentic style and warm manner enabled us to quickly feel comfortable to reflect on how our own emotional processes impact our leadership style. Her understanding of the theory and models of leadership has provided a sound foundation for our team to practice authentic, emotionally-aware leadership. Her effective facilitation skills included small group activities, power point slides, videos and handouts which kept us fully engaged for the two days of workshops.”

Suzy Lunn, Senior Planner, MODUS Planning, Design & Engagement, January 2020

“Jocelyne really helped to create a safe and non-judgmental space to discuss sometimes uncomfortable emotions and situations. This wasn’t just lip service to a buzzword, it was a real learning and growth opportunity.”

Melissa McDowell, Simon Fraser University, June 2019

“Jocelyne was a warm, expressive coach to allow us to explore EQ [emotional intelligence] in a safe environment. Great insight within myself and outside myself. Thank you for the great day.”

Carrie Grywacheski, VSOCC, June 2019

“The workshop was very dynamic, educational, and fun. With opportunities to share and practice tools to take home and try, and laughter.”

Maria Cervino, Kiwassa, June 2019